50 Megumi Conditioner (Sensitive Scalp)

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1 Delivery and Shipping Fees
This section details the terms related to delivery and shipping fees, including delivery areas, courier companies, shipping fee rules, and estimated delivery times. These terms are designed to ensure transparency and efficiency in the delivery process but may be adjusted due to force majeure events (such as weather, strikes, or government regulations). Please read this section carefully before placing an order to understand your rights and responsibilities. We are committed to providing reliable delivery services, but some factors may be beyond our control. Therefore, we reserve the right to modify these terms without prior notice if necessary. The following paragraphs will elaborate on each sub-point, listing key details.

1.1 Delivery Areas
Regarding delivery areas, we currently primarily cover specific regions within the Hong Kong Special Administrative Region, including major areas such as Hong Kong Island, Kowloon, and the New Territories. The selection of these areas is based on our logistics capabilities and our partners' network coverage to ensure timely and secure delivery. Specifically, Hong Kong Island coverage includes Central and Western District, Wan Chai District, Eastern District, Southern District, etc.; Kowloon coverage includes Yau Tsim Mong District, Sham Shui Po District, Kowloon City District, Wong Tai Sin District, Kwun Tong District, etc.; New Territories coverage includes Sha Tin District, Tai Po District, North District, Yuen Long District, Tuen Mun District, etc. We may expand or reduce delivery areas based on actual circumstances; for example, standard delivery services may not be available or may incur additional charges in remote areas or outlying islands (such as Lamma Island or Cheung Chau). If your area is not on the above list, please contact customer service to confirm feasibility before placing an order. We reserve the right to refuse delivery to certain areas due to logistical limitations or safety reasons and will notify you during the order processing. Furthermore, international delivery is currently not offered unless otherwise explicitly agreed upon; all deliveries are limited to within the Hong Kong Special Administrative Region.

1.2 Courier Companies
Regarding courier companies, we collaborate with multiple reliable logistics partners to optimize the delivery experience, using local logistics service providers assessed by us. The selection of these companies is based on their service quality, coverage, and cost-effectiveness, but we do not guarantee the availability of a specific company, as delivery arrangements may be adjusted due to order volume, weather conditions, or company operational status. For example, during peak seasons (such as holidays), we may temporarily switch courier companies to ensure timeliness. We are not directly responsible for the independent actions of the courier company (such as delivery delays or package damage), but we will assist you in communicating with the courier company to resolve related issues. If you have a specific courier company preference, please specify it in the order notes, but please note that we cannot guarantee all requests will be met and additional charges may apply. Especially in the event of force majeure, we reserve the right to change the courier company without notice.

1.3 Shipping Fee Rules
Regarding shipping fee rules, we adopt a shipping fee calculation method based on the order amount to encourage bulk purchases and improve efficiency. The specific rules are as follows: If the total order amount exceeds HKD 800 and more than 5 items are purchased, we will provide free shipping service; if the total order amount is less than or equal to HKD 800, the shipping fee will be calculated based on the delivery location and product weight. Please refer to the website's checkout standards for standard shipping fees, but these may be adjusted due to regions or special items (such as large items). For example, for remote areas and outlying islands, shipping fees may increase; for fragile or valuable goods, additional insurance fees may apply. Shipping fees will be clearly displayed at checkout; please verify them before confirming your order. We may periodically launch promotional activities, such as free shipping vouchers or discounts, but these offers are subject to specific terms and cannot be combined with other offers. If you have any questions about shipping fees, please contact customer service before payment. We reserve the right to modify shipping fee rules, but changes will not affect confirmed orders.

1.4 Estimated Delivery Time
Regarding estimated delivery time, we strive to complete delivery within 2 to 4 business days after order confirmation, but the actual time may be extended due to various factors. Business days do not include Saturdays, Sundays, and public holidays; therefore, if you place an order on Friday, delivery may be calculated starting from the following Monday. Estimated delivery time depends on inventory status, delivery area, and courier company arrangements; for example, core areas of Hong Kong Island may be delivered faster, while remote areas of the New Territories may require an additional 1 to 2 business days. Please pay close attention to the order information on the website for detailed logistics status. In special circumstances (such as bad weather, traffic control, or stock shortages), delivery may be delayed, and we will notify you of the latest status via email or SMS. We cannot guarantee absolute punctuality, but if you experience significant delays (exceeding 7 business days), please contact customer service for assistance. We are not liable for compensation for delays caused by courier company errors or force majeure but will endeavor to provide compensation schemes, such as shipping fee refunds or discount coupons. 1.5 Disclaimer This section of terms aims to balance the interests of both parties, but please understand that uncertainties may exist during the delivery process. We recommend that you provide accurate addresses and contact information when placing an order and track the order status. We reserve the right to the final interpretation and modification of shipping terms. If you have any questions, our customer service team will be happy to assist.

All sales are final.

If you have any questions, please contact us via WhatsApp or our Facebook Page. Our customer service hours are 09:00 - 18:00.